Terms of sale

Terms of sale of the website www.nkosiagro.com. Version in force on 4 October 2026, applicable to orders placed from that date.

Article 1. Who we are

The website www.nkosiagro.com is operated by NKOSI AGRO (trading name: NKOSI), a simplified joint-stock company with a single shareholder (société par actions simplifiée unipersonnelle, SASU) with share capital of €1,000, registered in the Paris Trade and Companies Register under number 922 273 784 (SIRET 922 273 784 00012), EU VAT number FR57922273784.

Registered office: 60 rue François 1er, 75008 Paris, France. This is an administrative address: there is no shop and no parcel collection there. Orders are prepared and shipped from the warehouse of our logistics provider in Rungis (Val-de-Marne).

Customer service: info@nkosiagro.com; telephone: +33 7 56 93 10 11. We reply within two working days.

Article 2. Scope

These terms of sale apply to sales of products concluded on the website between NKOSI AGRO (“we”) and a consumer (“you”), that is, an individual buying for their personal needs. A professional customer who wishes to order for their business can write to us at info@nkosiagro.com: specific terms will be offered to them.

You accept these terms of sale when you confirm your order. They can be accessed at any time at the bottom of every page of the website and during checkout; you can save or print them. The version that applies is the one in force on the day of your order. They are available in French, English, German and Italian.

Article 3. Our products

We sell grocery products from Africa and the Caribbean: spices, flours, sauces, canned goods, drinks, confectionery, teas and herbal infusions, recipe kits. They are dry products or products to be stored at room temperature, sold prepacked; the only exceptions are a few fresh products (currently, sweet potatoes).

Each product page sets out the product's essential characteristics: name, net quantity, ingredients and allergens where applicable, storage advice. The label of the product you receive is authoritative; if in doubt, in particular about an allergen, write to us before ordering. The photos show the product; its packaging may change from one production batch to another without any change to the product.

Each product carries a best-before date (marked “best before”) or a use-by date. A product delivered with a date that has already passed, without its product page saying so, is not in conformity: Article 9 applies.

A recipe kit brings together several products sold together at a single price. A multipack brings together several units of the same product, with the discount shown on the product page. A free gift offered above a certain purchase amount is tied to the order that qualifies for it.

Our products are offered while stocks last in our warehouse. If a product you ordered turns out to be unavailable, we will let you know by email straight away and offer you the choice of waiting for it to come back in stock (the order is then shipped in one go), replacing it with a product of your choice or being refunded for that product. If we do not hear from you within two working days, we will ship the rest of the order and refund you for the missing product, at the latest 14 days after our email.

Article 4. Orders

To order, you choose your products, check your basket, enter your contact details, the delivery address and delivery method, then your payment method. A summary shows the products, their prices, the delivery charges and the total to pay; you can correct anything before confirming. Clicking the final payment button places an order with an obligation to pay.

The minimum order is €39 of products including VAT, excluding delivery charges. Below this amount, payment cannot be completed.

The order is concluded as soon as your payment is accepted. We then send you a confirmation email summarising it. Please check your contact details: an incorrect address may prevent delivery (Article 7.7).

We may refuse or cancel an order in the event of an obvious pricing error, suspected fraud or refused payment. You will be informed immediately and refunded all sums paid, at the latest 14 days later.

For an order of €120 or more, we keep the contract for ten years and will give you a copy on request, as provided by Article L213-1 of the French Consumer Code (Code de la consommation).

Article 5. Prices and discounts

Prices are shown in euros, including all taxes. Delivery charges are added to the price of the products and are shown before you confirm your order. The price that applies is the one shown when you confirm the order.

In France, VAT is 5.5% for most foodstuffs and 20% for certain products (confectionery, some chocolates, non-food products). For delivery to another European Union country, the VAT applied is that of the country of delivery, and the prices shown take this into account. For Switzerland, the prices shown do not include VAT: Swiss import VAT, any customs duties and the carrier's customs clearance fees are payable by you on delivery.

Where a crossed-out price accompanies a discount, it is the lowest price we charged for that product during the 30 days before the discount (Article L112-1-1 of the French Consumer Code).

Only one discount code can be used per order, unless the offer states otherwise. Each code has its own conditions (validity period, minimum amount, products concerned), shown with the offer; it does not apply to delivery charges, unless stated otherwise, and cannot be exchanged for cash. Multipack discounts and free gifts apply without a code.

Article 6. Payment

The order is paid in full when you confirm it. The payment methods available are shown at checkout, depending on your country: bank card (CB, Visa, Mastercard, American Express), Apple Pay, Shop Pay, PayPal, Bancontact, iDEAL or EPS, processed by Shopify Payments, the payment service of our platform, and payment in instalments with Klarna or Scalapay.

Payment in instalments is a service provided by Klarna or Scalapay, subject to their approval and to the terms you accept with them. We receive the price in a single payment; in the event of a refund, we refund the provider, which adjusts your instalments.

Your bank details are processed by these payment providers, which are certified to the PCI DSS security standard; we never have access to them. No order is shipped before payment is accepted; if payment is refused, the order is cancelled.

Article 7. Delivery

7.1 Delivery countries

We deliver to mainland France and to ten other European countries: Austria, Belgium, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Switzerland. Only these countries can be selected at checkout.

7.2 Delivery methods and charges

In mainland France:

• to a relay point (Chronopost Shop2Shop): free from €39 of purchases, so for every order;
• to your home (Colissimo, no signature required): €6.90 for purchases from €39 to €68.99, free from €69.

These amounts refer to the products, after any discounts and excluding delivery charges.

In the ten other countries, delivery is to your home by Colissimo, against signature. Charges depend on the country and the weight of the parcel; they are shown before payment and set out in our delivery policy.

7.3 Delivery times

Your order is prepared and handed to the carrier within 24 to 72 hours, excluding Saturdays, Sundays and public holidays. It is then delivered in 2 to 3 working days in mainland France and, in general, in 3 to 4 working days in the other countries; customs clearance may lengthen delivery to Switzerland. Once the parcel has left, its tracking number appears in your customer account; we can also give it to you on request.

7.4 Receipt and transfer of risk

The risk of loss or damage passes to you when you, or a person you have designated, take physical possession of the parcel (Article L216-2 of the French Consumer Code); for a relay point, when you collect the parcel.

If the parcel is visibly damaged, you can refuse it or note your reservations with the carrier. This is not an obligation: not noting reservations does not deprive you of the legal guarantee of conformity (Article L216-5).

7.5 Damaged parcel, missing product or error

Let us know within 7 days of receipt, at info@nkosiagro.com, with your order number and photos of the parcel, the products concerned and the parcel label. We will offer to send you the product again, add it free of charge to your next order or refund you for it; if sending it separately would cost more than the product itself, we will offer you the choice between a refund and adding it to your next order. We may ask you to return the damaged or wrong product to us, at our expense; in most cases, the photos are enough.

This 7-day period allows us to take action with the carrier. After this period, you keep your rights under the legal guarantee of conformity, for two years after delivery (Article 9).

7.6 Late or lost parcel

If your parcel has not arrived within the stated delivery times, or if its tracking has stopped updating, write to us: we will open an investigation with the carrier. If the parcel is lost, we will send the order to you again or refund you, as you prefer.

In the event of a delay, you can also ask us in writing to deliver within a reasonable additional period; if we do not deliver within that period, you can cancel the order by email and we will refund all sums paid at the latest 14 days later. You can cancel straight away if we refuse to deliver, or if the delivery date was an essential condition that you told us about before ordering (Articles L216-6 and L216-7 of the French Consumer Code).

7.7 Incorrect address or uncollected parcel

Check the delivery address and the relay point you have chosen before paying: we cannot change the address of a parcel that has already been shipped. If the parcel comes back to us because the address was incorrect or incomplete, or because it was not collected within the time allowed by the carrier, we will offer to send it again, with new delivery charges payable by you, or to refund you for the products. In the latter case, the delivery charges already paid are not refunded and the return charges billed by the carrier are deducted from the refund.

Article 8. Right of withdrawal

8.1 Withdrawal period

You have 14 days to withdraw, without giving any reason and without any cost other than the cost of returning the products (Articles L221-18 et seq. of the French Consumer Code). The period expires 14 days after the day on which you, or a person you have designated (other than the carrier), receive the order; if it arrives in several parcels, 14 days after receipt of the last one. If it ends on a Saturday, a Sunday or a public holiday, it is extended to the next working day. You can also withdraw before delivery, as soon as you have placed your order.

8.2 Excluded products

In accordance with Article L221-28 of the French Consumer Code, the following cannot be taken back:

• a product you have opened after delivery (opened bag, jar, bottle, can or vacuum pack): unsealed food cannot be sent back, for reasons of hygiene and health protection (5°);
• fresh produce that deteriorates rapidly: currently, sweet potatoes (4°).

Any other product that is still sealed can be returned, even if the parcel or the shipping box has been opened.

8.3 How to withdraw

Inform us of your decision before the period expires, by one of these means:

• the online form “Withdraw from contract here” on our Right of withdrawal page, which can be reached from the bottom of every page of the website;
• an email to info@nkosiagro.com;
• a letter to NKOSI AGRO, 60 rue François 1er, 75008 Paris, France.

You may use the model withdrawal form reproduced in the annex and on the Right of withdrawal page, or any other unequivocal statement. We will send you, without delay, an acknowledgement of receipt by email, stating the content of your statement and its date and time, and giving you the return address.

8.4 Returning the products

Send the products back without undue delay, at the latest 14 days after informing us of your decision, to the address given in our acknowledgement of receipt. You bear the direct cost of returning the products, including from abroad; we do not provide a return label for a withdrawal.

A recipe kit or a discounted multipack must be returned in full. If your withdrawal takes the order below the amount that qualified for a free gift, please return that product too; if it has been opened, its price as shown on the website is deducted from the refund.

You are only liable for any diminished value of a product resulting from handling other than what is necessary to establish its nature and characteristics; the corresponding loss of value may be deducted from the refund.

A damaged or faulty product, or one sent by mistake, is not covered by the right of withdrawal but by Article 7.5 or the legal guarantee (Article 9): any return is then at our expense.

8.5 Refund

We will refund you at the latest 14 days after the day on which we are informed of your decision. We may wait until we have received the products, or until you have sent us proof that you have shipped them, whichever is the earliest.

If you withdraw from the whole order, we refund all sums paid, including delivery charges up to the cost of the least expensive standard delivery offered for your order (in mainland France, relay point delivery, free from €39): the extra amount paid for home delivery is not refunded. If you withdraw from part of the order, we refund the returned products and the share of these delivery charges that relates to them, in proportion to their price.

The refund is made using the payment method used for the order, at no cost to you, unless you expressly agree to another method.

Article 9. Legal guarantees

We are liable for any lack of conformity and any hidden defects in the products, under the conditions set out below.

9.1 What the guarantee covers for a food product

For a food product, conformity is assessed at delivery: a product that is damaged, wrong or different from its description, or whose date had already passed at delivery without its product page saying so. The guarantee does not cover a product stored outside the conditions shown on its packaging, nor the normal change in a product after its best-before date.

9.2 How to make a claim

Write to us at info@nkosiagro.com with your order number, a description of the defect and photos of the product, its packaging, its date and its batch number. Food cannot be repaired: we will offer you a replacement. If replacement is impossible or would cost a disproportionate amount (Article L217-12 of the French Consumer Code), you are entitled to a price reduction or a refund. We may ask you to send the product back to us, at our expense; otherwise, you do not need to send it back. The refund is made at the latest 14 days after we receive the product or proof that it has been sent back, or after our agreement if no return is requested.

9.3 Product recall

If a product we have sold is subject to an official recall (published on the RappelConso website), we notify by email the affected customers we are able to identify, and we refund or replace the product; any return is at our expense.

Article 10. Liability

We are automatically liable for the proper performance of your order, including when delivery is handled by a carrier (Article L221-15 of the French Consumer Code). We may be released from all or part of this liability by proving that the non-performance or poor performance is attributable to you, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure within the meaning of Article 1218 of the French Civil Code.

Before consuming a product, check the list of ingredients and allergens on its label, and follow the storage and preparation advice given on the packaging.

Article 11. Personal data and reviews

We process your personal data to manage your order and our relationship with you, as explained in our privacy policy. Reviews published on the website follow our reviews charter.

Article 12. Complaints and mediation

For any complaint, write to our customer service: info@nkosiagro.com, or NKOSI AGRO, 60 rue François 1er, 75008 Paris, France. We will reply within two working days.

If you are not satisfied with our reply, you can refer the matter free of charge to a consumer mediator with a view to settling the dispute amicably (Articles L612-1 et seq. of the French Consumer Code), within one year of your written complaint to us.

Our consumer mediator is CM2C (Centre de la médiation de la consommation de conciliateurs de justice), 49 rue de Ponthieu, 75008 Paris, France; telephone: +33 1 89 47 00 14; email: litiges@cm2c.net; online referral (in French): www.cm2c.net/declarer-un-litige.php.

If you live in another European Union country, the network of European Consumer Centres (ECC-Net) can help you free of charge (in France: www.europe-consommateurs.eu).

Article 13. Applicable law and courts

These terms of sale are governed by French law. If you live in another country, this choice does not deprive you of the protection afforded to you by the mandatory rules of your country of residence.

In the event of a dispute, we will first seek an amicable solution with you. Failing that, you may bring proceedings, at your choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure or before the court for the place where you lived at the time of the order or of the event that caused the damage (Article R631-3 of the French Consumer Code). If you live in another European Union country, you can also bring proceedings before the courts of your country.

Annex. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To NKOSI AGRO, 60 rue François 1er, 75008 Paris, France, info@nkosiagro.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

NKOSI AGRO · info@nkosiagro.com · 60 rue François 1er, 75008 Paris