Refund policy

Refund Policy - NKOSI. (nkosiagro.com)

 

General conditions for partial or full reimbursement

At NKOSI AGRO, we are committed to providing quality products.  If you are not satisfied with a product or have a problem with your order, we have a clear refund policy in place that is appropriate for our industry.

 

Products eligible for reimbursement partial or full

• Dry and non-perishable products  : These products can be refunded provided they are returned in their original packaging, unopened, and in perfect condition.
• Fresh and frozen products  : Due to the perishable nature of these products, we only offer refunds in the following cases:
• Non-conformity of the product (example: product different from that ordered).
• Product delivered damaged (example: break in the cold chain).
• Best before date passed upon receipt.

 

Deadline to request a refund partial or full

• You have 14 calendar days  from receipt of the product to request a refund.
• For fresh and frozen products, the time limit is reduced to 48 hours  in order to guarantee their traceability and quality.

 

Refund Request Procedure partial or full

1. Contact our customer service  :
• Email: info@nkosiagro.com
• Please provide your order number, the product concerned and the reason for the refund.
2. Provide the necessary evidence  :
• Photos of the damaged or non-compliant product.
• Any other element that can support your request.
3. Validation by our teams  :
• We will review your request under 5 working days.
• If approved, we will inform you of the next steps.

 

Reimbursement terms partial or full

• The refund will be made via the payment method used during the purchase (credit card, PayPal, etc.).
• Return costs are your responsibility, except in the event of an error or non-conformity attributable to NKOSI AGRO.
• The refunded amount includes the price of the returned product as well as the initial delivery costs (if applicable).

 

Exceptions and exclusions

• Opened or consumed products  : No refunds will be given for products already opened or partially consumed.
• Fresh and frozen products refused without valid reason  : These products cannot be refunded if no anomaly or non-conformity is noted.
• International Orders  : Costs associated with international returns are entirely the responsibility of the customer.

 

Quality commitment

We strive to ensure an optimal customer experience. In the event of dissatisfaction or an incident related to your order, our team is available to find a suitable solution.

For any questions regarding our refund policy, please do not hesitate to contact us directly using our contact details provided above.