Last updated: 28 September 2026. The charges and delivery times below are those applied at checkout; the exact amount of your order is always shown before you confirm it.
Delivery countries
We deliver to mainland France and to ten other European countries: Austria, Belgium, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Switzerland. Only these countries can be selected at checkout; we do not deliver to the French overseas departments and territories for the time being.
Minimum order amount
The minimum order is €39 of products including VAT, excluding delivery charges, for all destinations. Below this amount, payment cannot be completed: your basket shows how much is missing.
Preparing your order
Your order is prepared in the warehouse of our logistics provider in Rungis, then handed to the carrier within 24 to 72 hours, excluding Saturdays, Sundays and public holidays. The delivery times below run from this handover.
Mainland France
| Method | Delivery time after dispatch | Charges |
|---|---|---|
| Relay point (Chronopost Shop2Shop) | 2 to 3 working days | free from €39 of purchases |
| Home (Colissimo, no signature required) | 2 to 3 working days | €6.90 for purchases from €39 to €68.99, free from €69 |
The €39 and €69 thresholds are based on the amount of the products, after any discounts and excluding delivery charges.
Other European countries
Home delivery by Colissimo, against signature, generally in 3 to 4 working days after dispatch. Charges depend on the country and the weight of the parcel:
| Country | Parcel up to 3 kg | Heavier parcels, up to 30 kg |
|---|---|---|
| Belgium, Germany, Luxembourg, the Netherlands | €10.90 | up to €36.90 |
| Austria, Ireland, Italy, Portugal, Spain | €9.62 | up to €32.50 |
| Switzerland | €22.80 | up to €55.99 |
For Portugal, the rate above applies to the mainland; delivery to the Azores starts at €19.84. We do not deliver to Madeira, the Canary Islands, Ceuta or Melilla. The exact rate for your order, calculated according to the country and the weight, is shown before payment: that is the rate that applies. Free delivery from €39 or €69 applies to mainland France only.
Switzerland: as it is outside the European Union, prices there are shown without VAT. Swiss import VAT, any customs duties and the carrier's customs clearance fees are payable by you on delivery; customs clearance may lengthen the delivery time.
Tracking your parcel
Once the parcel has left, its tracking number appears in your order: sign in to your customer account with the email used for the order. You can also ask us for it at info@nkosiagro.com.
On receipt
The risk of loss or damage passes to you when you, or a person you have designated, take possession of the parcel; for a relay point, when you collect it. If the parcel is visibly damaged, you can refuse it or note your reservations with the carrier; this is not compulsory and does not change your rights in any way.
Damaged parcel, missing product or error: let us know within 7 days of receipt, at info@nkosiagro.com, with your order number and photos of the parcel, the products concerned and the parcel label. We will send you the product again, add it free of charge to your next order or refund you for it. After 7 days, you keep your rights under the legal guarantee of conformity, which protects you for two years after delivery.
Late or lost parcel
If your parcel has not arrived within the stated delivery times, or if its tracking has stopped updating, write to us: we will open an investigation with the carrier. If the parcel is lost, we will send the order to you again or refund you, as you prefer. You keep your statutory rights in the event of late delivery (Articles L216-6 and L216-7 of the French Consumer Code).
Incorrect address or uncollected parcel
Check the address and the relay point before paying: we cannot change the address of a parcel that has already been shipped. If the parcel comes back to us because the address was incorrect or incomplete, or because it was not collected from the relay point in time, we will offer to send it again, with new delivery charges, or to refund you for the products; in the latter case, the delivery charges already paid are not refunded and the return charges billed by the carrier are deducted from the refund.
Returns
To return a product, see our Right of withdrawal page and our refund policy. A question about your delivery? Write to us at info@nkosiagro.com.
